Frequently asked questions

Your questions about Claara, answered.

What makes Claara different, how quickly you can start, how your data is protected and what it costs. If your question is not here, we are happy to answer it in a demo.

Why Claara

Why use Claara instead of ChatGPT or Claude directly?

ChatGPT and Claude know the internet. Claara knows your company.

With a generic AI tool, every employee starts from a blank page: they upload their own files, re-explain the context and write their own prompts. The output depends on who is asking. Claara turns AI into a shared company tool:

  • One Company-Wide Memory, not 50 private chats. Your documents and data sources are connected once as Voices. Everyone gets answers grounded in the same sources, with references, and each person only sees what they are allowed to see.
  • Deliverables, not prompts. Ready-made Gestures turn a tender, meeting notes or existing materials into a proposal, procedure or training course. No prompt engineering is required and your templates and rules are applied every time.
  • Knowledge that improves over time. The Health Panel alerts managers to missing, outdated or contradictory content, so answers stay reliable instead of drifting.
  • AI you control. One governed environment replaces scattered personal subscriptions: permissions by user, department and Voice, approved models, data hosted in the EU and a fully local option for your most sensitive documents.

Claara uses leading AI models under the hood. You get their power, applied to your company’s knowledge and workflows.

Does Claara have usage limits on requests or actions?

There are no hard limits for normal professional use. Companies are allocated a pool of credits that employees share. Extreme use (like uploading massive video files daily) might hit a ceiling, but standard business operations will typically not encounter any restrictions.

Getting started

How long does it take to get up and running, and how much IT effort does it require?

Claara can be up and running in about a day: we connect your sources, create your Voices, decide which documents belong to each Voice and set who has access to what. We help you through this setup. With our SaaS hosting, your IT team does not need to be involved, unless you have specific security requirements or choose an on-premise installation.

Which sources can I connect to Claara?

Claara connects to Google Drive, OneDrive, Slack, Notion and your emails (Outlook, Gmail and IMAP). You can also upload any local document. Any other connector (CRM, ERP, specialized tools…) can be developed on request.

Do my teams need to learn prompting or follow a training?

No prompting skills are needed. Claara comes with 10+ ready-made Gestures for recurring work (tender analysis, procedures, training courses, meeting transcripts and more): employees pick a Gesture, add their inputs and get a structured document.

We train your Claara administrators to set up the workspace and master the tools, then they introduce Claara to their teams. Employees turn to their admin with questions and admins can reach our team for any technical support.

Can we create our own Gestures based on our templates?

Yes. Custom Gestures can be built around your own templates, inputs and rules, scoped with you case by case.

Which languages does Claara support?

Claara is available in English, French and Spanish. Any other language can be added on request.

Reliability

How do you prevent the AI from making things up?

For general questions that are not about your company, Claara can search the internet. For anything related to your company, Claara relies on your company’s own sources. Every answer:

  • cites the documents it is based on;
  • comes with a reliability score;
  • tells you when the information is not available, contradicts itself across documents or is outdated.

The Health Panel then helps your managers fix these gaps at the source, so answers keep getting more reliable.

Which AI models does Claara use? Can we choose?

Gemini is the default model. On request, we can connect Claude, ChatGPT, DeepSeek or Mistral, which are already available, or any other model you require. For highly sensitive data, a local model is also available. Administrators decide which models are approved for their company.

Data security & privacy

Is my company’s data secure with Claara, and where is it stored?

Your data is stored on secure servers within the European Union (Germany and Finland) with full redundancy to prevent data loss. Claara has official agreements with its AI providers to ensure your data is never used to train public AI models.

How does Claara handle highly sensitive information?

For general tasks, Claara uses top-tier models through secure EU-based servers with no-training agreements. For highly sensitive documentation, you can process data with a local AI that never leaves our private server, so your most confidential information is never shared with third-party providers.

Can Claara be installed on my company’s own servers?

Yes. We offer on-premise instances or installation on your company’s private cloud (VPS). You keep full control over your storage and server capacity while still using Claara’s AI services.

Is Claara GDPR compliant?

Yes. Your data is hosted in the EU, encrypted and never used to train AI models. We sign a Data Processing Agreement (DPA) with every customer and you can request the export or deletion of your data at any time.

Can the Claara team access my company’s information?

No. Your data is encrypted with a key tied to your account. It lives on our servers, but only your authorized users can decrypt and read it. Claara’s team, including our developers, has no access to its content.

Is Claara compliant with the EU AI Act?

Yes. Claara meets all the requirements of the EU AI Act that apply to its services.

Access & permissions

How do I ensure employees only see the information they are authorized to access?

Claara uses a permission system based on users, departments and Voices (data sources). Every piece of information is assigned to specific users, so employees only access the documents and data that managers have explicitly granted them.

Can we track who accessed or generated what?

Yes. Administrators can track which data is accessed and generated across the company.

Pricing & commitment

How much does Claara cost?

Claara is a monthly subscription for your whole team. Pricing depends on your number of users and your needs. Tailored Gestures and specific connectors are quoted case by case. Contact us for a quote.

Can we try Claara before committing?

Yes. Book a demo to see Claara on use cases from your business. A 3-month pilot is also possible on request.

What happens to our data if we stop using Claara?

Your data remains yours. At the end of your contract, we export your data on request and you can ask us to delete it from our servers.

About Claara

Who is behind Claara?

Claara was founded by Pierre Antoine (CEO) and David Gutierrez (CTO). Pierre previously founded and sold Kinow. Claara is made with love in Europe.

Still have a question? Ask us in a demo.

We will show you Claara with examples from your business and answer everything about setup, security and pricing.